I. Deposits and damage waivers are non-refundable.
II. Clients have up until 90 days out from an event to make any changes. After that point, we allow swaps for items of equal or greater value or rental additions. Items removed after the 30 day mark will not be refunded.
III. All of our orders contain an 8% non-refundable inclusive damage protection and cleaning fee. This allows you to enjoy your event without the stress of guests having too good of a time and possible mishaps. Our damage waiver will usually cover most typical damage that might incur.
IV. All dishware must be returned scraped of food debris, rinsed, and placed in provided dish racks.
V. Exceptions apply to irreversible damage. Any damage beyond the 8% protection fee and/or missing items will be the client’s responsibility. If the item is beyond repair and needs to be removed from inventory, we will assess the value at three to five times the rental rate or the actual replacement cost. If the item is fixable, the client will be liable for the repair cost.
VI. A client’s contract may be terminated at any time by either party due to outstanding circumstances caused by an uncontrollable, unfortunate event. If the client terminates contract, including event cancellation for any reason, no refunds of amounts received will be given for any reason.
VII. If The Knack Company must terminate the contract due to an outstanding circumstance, deposits will be refunded and every effort will be made to refer client to another rental company.
VIII. This contract may be terminated by The Knack Company if client fails to make payment at required deadline.
IX. Deposits are 50% of the total rental price. This deposit is non-refundable under any circumstances. If you sign up for a payment plan and cancel your order, you will still be required to pay the remaining balance of the 50% deposit.